What is a registration token?

A registration token is a temporary token you receive at a video conference or registration event. With this token, you can request a permanent token (APP-Token or TAN-Token). The registration token is time-limited and can only be used once.

How do I obtain a registration token?

You can obtain a registration token on request either in a video identification session or at the HRZ service points. You must be able to identify yourself (ID card, passport, or comparable identification document).

Can I also request a TAN token?

Yes, you can still have a TAN token issued, but as of fall 2026 it will probably only be usable as a backup token to log in to the 2FA portal. We therefore recommend using an APP token.

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Token output via registration token

Here you can exchange your registration token received via video conference for a token (TAN list, APP token). Please note the specified time window for the registration token.

FAQ: Registration Token

What is a registration token?

A registration token is a temporary token you receive at a video conference or registration event. With this token, you can request a permanent token (APP-Token or TAN-Token). The registration token is time-limited and can only be used once.
How do I obtain a registration token?

You can obtain a registration token on request either in a video identification session or at the HRZ service points. You must be able to identify yourself (ID card, passport, or comparable identification document).
Can I also request a TAN token?

Yes, you can still have a TAN token issued, but as of fall 2026 it will probably only be usable as a backup token to log in to the 2FA portal. We therefore recommend using an APP token.

Important information

Privacy: By using the chat, you consent to your input being processed to answer your questions. Your chat is not linked to your user account.

Security: Please do not enter personal data (for example, your name or date of birth) or access credentials (for example, passwords or tokens) in the chat window.

AI notice: Answers are generated automatically based on our knowledge base and are provided for general information only. They may be inaccurate or incomplete and do not replace binding information or individual advice from the IT service desk.

Further information is available in our privacy policy addendum.